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1. Booking
1.1. All services are charged at day rate (max 8hrs) or overnight rate (max 24hr).
1.2 Every additional hour will be charged at £4 per hour.
1.3. Bank Holidays will incur additional fees of 1.5x rate and Christmas (24th,25th,26th) New Year (31st & 1st) will incur additional fees of 2x rate.
1.4. A 'Meet & Greet' consultation is required, prior to reservations.
1.5. All Daycare and boarding on a first come first served basis.
1.6. Drop Offs to the vicinity are between 8:15am and 8:45am unless otherwise arranged.
1.7. Morning collections are between 9:00am and 10:00am unless otherwise arranged.
1.8. Evening pick up at the vicinity is between 4:00pm and 4:30pm unless otherwise arranged.
1.9. Evening drop off is between 4:00pm and 5:30pm unless otherwise arranged.
1.10 Pick up and drop offs are included within 2 miles and are charged at £2.50 each within 5 miles.
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2. Cancellations
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2.1. Any Overnight Boarding bookings that are cancelled between 14 days and 48 hours before the start date of the booking, will require 25% payment for services.
2.2. All Overnight Boarding bookings cancelled within 24 hours will be payable in full.
2.3. All Daycare Bookings require full payment at the end of each month.
2.4 All Daycare bookings that are cancelled within 24 hours will be payable in full.
2.5 All dog walks cancelled with less than 24 hours notice will be charged in full.
2.6. The client agrees to pay at the end of each month for their daycare days. If a client wishes to stop using their allocated day at anytime, this will be then made available to other clients waiting for available places for all future bookings.
2.7. If the pet service provider cannot provide the service agreed, we will do our best to arrange an alternative, unless in extreme circumstances, where we will endeavour to give 24 hours notice.
3. Aggressive Animals
3.1. The pet service provider will not accept aggressive animals.
3.2. The client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the client’s pet(s) should bite another animal.
3.3. Client agrees that on booking services for their dog(s) that they have represented that the dog(s) to have not shown aggression or caused harm, or threatening behaviour to any individual and/or any pet(s), and the client agrees to contact the provider as soon as possible if any of these behavioural changes presents itself or if it has the potential to cause harm to any individual or pet(s).
3.4. We will not board unruly or untrained dogs.
3.5. If the client’s dog(s) whilst being boarded shows aggressive tendencies towards the pet service provider or their family, or should its behaviour become unacceptable or a nuisance beyond reasonable acceptance, the client agrees that he/she be placed either with the emergency contact or in a boarding kennel, until the client returns, and this will be subject to a transfer charge.
4. Unforeseen Purchases
4.1. In the event that additional items need to be purchased in the absence of the client – i.e. pet food, litter or other necessary items that contribute to the health and wellbeing of your pet, the pet service provider will purchase these, retain a receipt and the pet owner is responsible for reimbursement of these items on their return.
5. Updates
5.1. Please inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.
6. Privacy Policy
6.1. All of your information will be kept private and confidential.
6.2. Your pet service provider highly respects our clients’ entrusting us with the care of their pets.
6.3. All of our records will be stored in compliance with the Data Protection Act 1998.
7. Insurance
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7.1. All reasonable care is taken to ensure the integrity and suitability of the care provided.
7.2. The pet service provider has valid public liability insurance, for the peace of mind of its clients.
7.3. The insurance only covers the sitter when working for the pet service provider, for the duration of the selected service, and only for services arranged with the pet service provider.
7.4. We recommend that you purchase your own separate pet insurance.
8. Medication/Vaccinations/Immunisations
8.1. The pet service provider will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.
8.2. Under no circumstances will the pet service provider board any pet that has any form of active contagious illness.
8.3. We require a copy of a valid vaccination certificate.
8.4. If the pet service provider is bitten or exposed to any disease or ailment received from the clients pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may be incurred as a result.
8.5. The pet service provider requires dogs to be on a flea and worm treatment plan.
8.6. The pet service provider does not insist on the Kennel Cough vaccination. However, if the vaccination/booster is given, we require 4 full weeks before the pet can be allowed back on the premises. We reserve the right to refuse a dog entry if verification of the date of vaccination/booster cannot be provided.
9. Collars/Leads
9.1. Please provide secure collars with appropriate tags for all visits.
9.2. We recommend extendable leads are not used due to health and safety.
10. Changes to return date
10.1. The pet service provider carefully schedules our time to serve you and our other clients, therefore, there are no refunds or credits for early returns or last minute changes to pet care.
10.2. In the event that the client is delayed on return, they must inform the pet service provider immediately, and the pet service provider will use its best endeavours to make alternative arrangements for continued cover, even when the original sitter is unable to continue with care following the assignment end date.
11. Payment
11.1. The pet service provider accepts cash/bank transfer.
11.2. Daycare Bookings must all be paid for in full on receipt of invoice at the end of each month
11.3. Where services are required long term, the client may make payment on a monthly basis.
11.5. Where payment is not received in accordance with these terms and conditions of business, the company reserves the right not to proceed with any previously agreed arrangements, and a cancellation fee will be payable.
12. Liability
12.1. The pet service provider shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the services, if the delay or failure was due to any cause beyond the pet service provider’s reasonable control.